Last updated: October 17, 2026

This policy explains what TileBackerPro collects when you use this website, and what we do with it. Short version: we only collect what you send us, plus anonymous usage statistics that help us improve the site. We never sell your data.

What we collect

Inquiry and contact forms. When you fill in a form, we receive the details you type in: your name, email address, company, country, and your message. If you attach drawings or spec sheets, we receive those files too.

Email and WhatsApp. If you contact us directly, we keep the conversation history so we can follow up on your request.

Website usage data. We use two analytics services to understand how the site is used:
– Google Analytics 4: measures page views and basic device data (city-level location, not your exact address); IP addresses are anonymized. Google’s privacy policy: policies.google.com/privacy
– Microsoft Clarity: anonymous session replays and heatmaps that show us which pages confuse visitors. Microsoft’s privacy statement: privacy.microsoft.com/privacystatement
Both set cookies only after you accept the cookie banner. Decline, and no analytics cookies are placed.

How we use it

– To reply to your inquiry and prepare quotes
– To arrange samples, shipments, and factory visits
– To follow up on an open conversation you started
– To understand which products and pages visitors find useful (anonymous statistics only)

We do not sell, rent, or share your details with anyone outside our own sales and export team.

How long we keep it

Inquiry records are kept while our conversation is active and for a reasonable period afterwards so we can reference past quotes and orders. You can ask us to delete your details at any time.

Cookies

This site sets basic technical cookies required for it to function. Analytics cookies (Google Analytics, Microsoft Clarity) are set only with your consent through the cookie banner, and you can withdraw that consent at any time from the banner settings. The full list is in our Cookie Policy.

Your rights

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. You can also reject analytics cookies entirely — the site works fine without them. Email an@tilebackerpro.com with the subject “Privacy”.

Contact

Questions about this policy: an@tilebackerpro.com, or WhatsApp +86 17716559132.